Shipping & Returns
Shipping Policy
Thank you for choosing our services for your delivery needs. We are committed to providing efficient and reliable delivery services across the United Kingdom. Please review our delivery policy outlined below:
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1. Delivery Zones
Our delivery service covers all regions within the United Kingdom, including England, Scotland, Wales and Northern Ireland. Deliveries will be made to the provided address within these regions
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2. Delivery Times
We aim to deliver your order promptly and efficiently. Delivery times may vary depending on the destination postcode and the selected delivery option. Estimated delivery times will be provided at the time of checkout
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3. Delivery Costs
Delivery costs are determined based on the destination postcode and the weight/size of the package. The delivery charges will be calculated automatically during the checkout process
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4. Postcode-Based Pricing
Our delivery charges are calculated based on the destination postcode zone. Different zones may have varying delivery costs due to factors such as distance and accessibility. Please refer to our postcode zone chart for accurate pricing information
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5. Tracking and Notifications
Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online
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6. Delivery Confirmation
Upon successful delivery of your order, a confirmation email will be sent to the provided contact information. Please ensure that someone is available to receive the package at the specified delivery address
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7. Delivery Restrictions
Deliveries to remote or rural areas may take longer than standard delivery times. Deliveries may be delayed during peak seasons or adverse weather conditions
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9. Returns and Refunds
Please refer to our Returns and Refunds policy below
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10. Customer Support
If you have any queries or require assistance regarding your delivery, please don't hesitate to contact our customer support team. We are here to help you
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Return & Exchange Policy
At InOffice Interiors, we strive to ensure that our customers are completely satisfied with their purchases. Below is our refund and exchange policy to assist you in making decisions about your office furniture purchases:
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1. Returns and Refunds
1.1 We accept returns within 30 days of the purchase date. The be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging
1.2 Refunds will be processed once the returned item is inspected and approved. Refunds will be issued to the original payment method used for the purchase
1.3 Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part
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2. Exchanges
2.1 If you wish to exchange an item for a different size, colour, or style, please contact our customer service team within 30 days of purchase to initiate the exchange process
2.2 Exchanged items must be unused, in their original condition, and returned in their original packaging
2.3 Customers are responsibly for any price differences between the exchanged items
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3. Damaged or Defective Items
3.1 In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt
3.2 We will arrange for a replacement or repair of the item at no additional cost to you
3.3 Photographic evidence of the damage may be required to expedite the process
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4. Non-Returnable Items
4.1 Customised, personalised or made-to-order items cannot be returned unless they are defective or damaged
4.2 Clearance or sale items are final sale and cannot be returned or exchanged
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5. Refund Processing Time
5.1 Once your return is received and inspected, we will send you an email notification regarding the status of your refund
5.2 Refunds may take up to 5-10 business days to appear in your account, depending on your financial institution
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6. Contact Information
6.1 If you have any questions or concerns regarding our refund exchange policy, please contact our customer service team at info@inofficeinteriors.co.uk
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Please note that this policy is subject to change without prior notice. We recommend reviewing our policy each time you make a purchase with us. Thank you for choosing InOffice Interiors for your office furniture needs. We appreciate your business.